When you need a commercial painting contractor, it’s always a good idea to check their online reputation to understand how past clients feel about their work.
Finding Online Reviews for Commercial Painters
You can start by going to a search engine and typing in the [ CONTRACTOR NAME ] + Reviews. Several sites will likely pop up, and it’s worth looking at the reviews.
Check Multiple Sites
Some companies may have several positive reviews on one site and negative reviews on another. Check a few review sites to get a broader perspective. Here are two that should always be on your list.
1. Better Business Bureau Reviews
For commercial painting contractors, the Better Business Bureau (BBB) is worth a look. When people complain, they are not shy about letting others know on the BBB website. The BBB helps to resolve problems and report on outcomes, so you can identify when someone has a consistent track record. Look for a company with no unresolved complaints and an A+ rating from the BBB.
2. Arizona Registrar of Contractors
Another place where people lodge complaints about contractors is the Arizona Registrar of Contractors. You want to work with a commercial painter who has a perfect record with the state.
You should also get references from past commercial painting jobs. Talking to previous clients can give you a better idea of how a commercial painter works and the quality and professionalism they bring to the job.
You may also want to ask to see photos of past work. The best commercial painting contractors will have an online photo gallery of past projects.
What to Look for In Commercial Painting Company Reviews
When you are looking at reviews, there are several things you need to keep in mind. First, it is not uncommon to find fake reviews online. Less than reputable companies might post them to make themselves look good. Competitors might leave bad reviews to try to help their business. So, you will want to think about what you read and see if it rings true. Outlandish claims one way or the other should be taken with a grain of salt.
Look for Authenticity and Specifics
Look for a variety of reviews. If all of them use the same language or tone or are just a sentence, be skeptical. In many cases, you can verify the reviewer. They might mention the name of their business or have an online profile you can look at.
Authentic reviews typically provide a few details about the service rather than just a general statement.
What You Want to See
In reviews, you want to find some of the traits you want in a commercial painter, such as comments about their honesty, integrity, and professionalism. Did they do what they said they were going to do?
Look for Positives and Negatives
Look for reviews that answer questions you may have, such as:
- Did painting crews show up on time?
- Was the project completed on time?
- Did the project stay true to the budget?
- Did they clean up the job site when they finished?
- Are you happy with the work they did?
- Would you hire them again?
If the answers are not positive, you will want to dig a little deeper when you talk to the commercial painting contractor.
Resolution to Problems or Complaints
If any problems were cited, did the company respond promptly and resolve the issue? Sometimes, there is some cleanup to be done after the fact, so you want to make sure the company will stand behind its work.
Going Beyond the Reviews
Reviews are part of a company’s reputation, but they only tell part of the story. Above all, you should look for a commercial painting contractor that has deep experience handling commercial projects and highly-skilled painters.
Ghaster Painting & Coatings has been in the commercial and industrial painting business for more than 45 years, taking on some of the largest, tallest, and toughest commercial painting jobs throughout Arizona.
Ghaster Painting & Coatings’ painters are full team members—no subcontracting of painting—and most have been with the company for more than 10 years. Crew members have all passed a criminal background check and drug test. All commercial painters have been trained on best practices and OSHA safety training protocols.
With Ghaster Painting & Coatings, you can rest easy knowing you will get a professional, quality job from start to finish.
Contact Ghaster Painting & Coatings today at (602) 277-8541 or request a bid online.